accio shirt

Have questions? Get in touch and I'll get back to you as soon as I can.  I look forward to hearing from you!

 


What’s your return policy?

You can cancel an order - no questions asked - before the product has been shipped. After this it will be on a contact basis whether or not we can accept a return, for a refund. We are happy to swap out products if you get the wrong size (you will pay your own return shipping and once the item has been received I will pay to ship you the new size), but we cannot sell a product you have ruined and want to return to get our money back. Besides cancelling an order (which is to be done before the item is shipped) then you have 30 days to contact us (from the ship out date).


Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries. With that being said, if the address given is incorrect then I can't do anything about that (double check you have it written correctly).


Do you have customer service?

Of course! I, Carlie, am our customer service - email anytime and I will get back to you as soon as I can!


When will you contact me back?

If you contacted me via Facebook or Instagram then I have no guarantee of when you will hear back from me because I am not great at seeing any of those message, it is best to email me (carliejdedsign@gmail.com). If you have emailed, then, Monday's are the day that I respond to emails. I will likely respond sometime at the end of the week, too. But it is generally ever 3+ days when I respond/check emails.


When will my item be shipped?

It takes 2-10 business days for your items to be ready to ship (depending the time of day that you ordered).


Customs fees?

The buyer is responsible for any customs fees if any occur. I do not cover those for you.


Do you have an affiliate program?

I am in the process of creating one but it isn't live or ready yet. There will be more information on that once the details have been worked out.


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