Hello!
First, I hope all of you are happy, healthy, and staying safe during these crazy, unfortunate, and unknown times. I want to keep you posted with what to expect in regards to your orders, right now.
1) There are extra cleaning measures in place at the facilities.
2) Expect delays, I’m sorry about this but it is unavoidable during these times with various places having stay home orders, and other. A rough delay estimate is as follows:
Fulfilment Estimate
| US (INCL. BACKUP) | Mex. | EU (INCL. BACKUP) | |
|---|---|---|---|
| DTG | 10-14 business days | - | 3-5 business days |
| Cut & sew | - | 10-15 business days | 5-10 business days |
| Neck gaiters | 7-10 business days | 7-10 business days | 5-10 business days |
| Embroidery | 5-7 business days | - | 3-5 business days |
| Accessories | 3-5 business days | - | 2-4 business days |
| Home & living | 3-7 business days | - | 2-6 business days |
| Mugs | 3-5 business days | - | 5-10 business days |
3) There are some places that are no longer excepting incoming mail (4/16/2020) - if you live in one of these places you can still order but your items will be delayed, right now, indefinitely. I will try to keep this up-to-date but you will know where your country has stopped incoming mail better than I will. Here is the list I have - Benin, Bosnia and Herzegovina, Burundi, Cook Islands, Costa Rica, Cuba, Curacao, Gambia, Guinea - Bissau, Guyana, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Malawi, Mauritius, Moldova, Mozambique, Papua New Guinea, Paraguay, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Rwanda, South Africa, Sri Lanka, Suriname, Tunisia, Zambia, Zimbabwe. Our carriers have temporarily stopped service to China so that is another that won’t ship right now.
Thank you for being patient during these times!
Cheers!
Carlie